Terms of Service

Acceptance & Your Account

By accessing or using QuickLyft's platform — including quicklyft.app, our iOS and Android apps, and any associated services (together, the "Platform") — you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.

These Terms apply to all users: riders, drivers, and visitors. They form a binding contract between you and QuickLyft Ltd.

Electronic acceptance

You accept these Terms when you tick the acceptance box during signup, or when you first use the Platform after these Terms become effective.

Your account

• You must keep your login credentials confidential. You are responsible for all activity under your account.
• One account per person. Sharing or transferring an account is not permitted.
• If you suspect unauthorised access, change your password and notify hello@quicklyft.app immediately.
• You may close your account at any time from in-app settings or by emailing us. Closure does not erase records we are legally required to keep (see the Privacy Policy).

Service Description

QuickLyft is a scheduled commuter platform. We connect verified riders with verified drivers on pre-scheduled routes, at pre-scheduled times, at platform-set fares. We are not a taxi service, a ride-hailing service, or a carpooling platform.

QuickLyft Ltd. operates as a technology intermediary and does not employ drivers. Drivers are independent operators who use the Platform to offer seats on their personal commutes.

Eligibility

To use the Platform, you must:

• Be at least 18 years of age (21 for drivers — see Driver Agreement)
• Be a resident of Ghana or a visitor with a valid Ghanaian phone number
• Provide accurate registration information and a valid Ghana National Identification Card (Ghana Card) for verification
• Maintain only one account per person
• Not be barred from using the Platform under any previous suspension or termination

Drivers must additionally hold a valid Ghana driving licence, own a personal vehicle, and pass QuickLyft's vehicle inspection process. Full driver eligibility is set out in the Driver Agreement.

Rider Terms

One-time bookings

When you book a single seat, you are reserving a confirmed place on a specific driver's scheduled trip. Payment is collected at the time of booking and held in escrow until your trip is completed.

Subscriptions (recurring bookings)

You can subscribe to a driver's recurring schedule on the same route for a weekly, bi-weekly, or monthly cycle. Each cycle reserves your seat automatically on your selected days.

A pass is paid for in full when you buy it, and it costs less per ride than booking the same rides one at a time. Two things make up that saving: a pass carries no booking fee, and the longer cycles also reduce the fare itself. The price of the pass and the saving against booking one-by-one are both shown to you before you buy.

• Pause or cancel any time from your bookings screen.
• Prorated refund for any unused, fully cancellable days remaining in the current cycle if you cancel mid-cycle (subject to the cancellation tiers in section 7 for any individual booked day).
• Driver opt-out: a driver may end a recurring schedule with 7 days' notice; you receive a prorated refund for the unused remainder.
• Same protections as a one-time booking apply to every individual day in the subscription.

Ghana Card verification

All riders must verify their identity with a valid Ghana Card before making their first booking.

Conduct

Riders must behave respectfully toward drivers and fellow passengers. Harassment, vandalism, or any conduct that endangers safety is grounds for immediate account suspension and may be reported to the Ghana Police Service.

Women-Only Mode

Some trips are marked Women-Only. These are offered by women drivers whose sex we have confirmed against their Ghana Card, and only riders whose recorded sex is female can book a seat on them. There is nothing to opt in to: Women-Only trips appear in your search results marked as such, and you book one the same way you book any other trip. If your recorded sex is not female, you will still see these trips and can tell them apart, but your booking will be declined with an explanation. Misuse of Women-Only Mode by misrepresenting your sex is a violation of these Terms and grounds for permanent suspension.

Driver Terms

Scheduling. Drivers post their own trips — route, departure time, number of available seats, and fare tier. Once riders book, trips are confirmed. Drivers are expected to operate the trip as posted.

No detours — ever. Drivers must follow the posted route exactly. Passengers walk to a designated stop on the driver's natural route. Drivers must not make detours, regardless of passenger requests.

Vehicle standards. Every vehicle is rated at registration and may operate on the Basic fare tier once the driver is verified. A driver may put their vehicle through an optional physical inspection at a QuickLyft centre to earn a higher tier: it must pass every safety check, and its comfort and presentation then set the tier (Standard, Comfort, or Select). A vehicle that fails a safety check may not carry passengers until it is repaired and re-inspected. Vehicles over 20 years old are not accepted.

Commission. QuickLyft charges a platform fee of 10% per fare. Drivers receive 90% of every fare collected. There are no hidden deductions. The rider's booking fee (section 06), where one applies, is charged in addition to the fare, is retained by QuickLyft, and forms no part of the fare on which the driver's share is calculated. A pass carries no booking fee; the driver's share of a pass ride is calculated on that ride's fare exactly as it is on any other.

Promotional offers. We may offer new drivers a reduced platform fee, or no platform fee, for a limited period. Any such offer is shown to the driver when they register and in the Driver app; it applies once per driver, is non-transferable, and its terms are fixed for that driver when they qualify. When the period ends, the standard fee stated above applies.

See the Driver Agreement for full terms specific to drivers, including independent contractor status, tax obligations and insurance.

Payments, Escrow & MoMo

All payments are processed via Mobile Money (MoMo). Supported providers in Ghana are MTN MoMo, Telecel Cash, and AT Money. Fares are collected from the rider at the time of booking and held in escrow by QuickLyft until trip completion is confirmed.

Booking fee. In addition to the fare, every booking carries a booking fee, which QuickLyft retains for operating the Platform. It is a fixed amount per booking rather than a percentage, and it differs between daily commutes and intercity trips. The amount that applies is shown to you before you confirm a booking, and the total you pay is the fare plus that fee. Rides taken on a pass are the exception: a pass carries no booking fee, and the price shown for the pass is the whole of what you pay for those rides. The booking fee is not part of the fare and no part of it is paid to the driver. Current amounts are published on our website.

Escrow release. On confirmed arrival at the destination stop, the driver's portion (90% of the fare, or 100% of the fare during a promotional period) is released to their registered MoMo account on the same day — typically within minutes. The booking fee is not part of the amount released to the driver.

Auto-confirmation. If a rider does not actively confirm arrival, the trip is automatically marked complete 30 minutes after the scheduled arrival time and escrow is released.

Refunds. Detailed refund rules are set out in section 7. Refunds are credited instantly to the rider's QuickLyft wallet (RideCash).

Driver no-show credit. If a confirmed driver fails to appear, the rider receives a full refund of the fare and the booking fee, plus GH₵5 in RideCash automatically applied to their next QuickLyft trip.

Cancellations & Refunds

Rider cancellation

The booking fee is refunded on the same basis as the fare: in full where the fare is refunded in full, half where half the fare is refunded, and not at all where the fare is forfeited. Where no booking fee was charged, as on a pass, there is none to refund and the fare is refunded on the same basis. A forfeited fare is settled to the driver; a forfeited booking fee is not.

Rescheduling is treated as a cancellation of the original booking and a new booking. No rescheduling fee if done more than 2 hours in advance.

Driver cancellation

If a driver cancels a confirmed trip (regardless of how much notice they give), the rider receives a full refund of the fare and the booking fee, plus GH₵5 in RideCash. Repeated driver cancellations trigger a penalty strike on the driver's account; three strikes within 60 days may result in suspension.

Platform cancellation

If QuickLyft cancels a trip due to a safety or technical issue, all affected riders receive a full refund.

Refund mechanics

All refunds are credited instantly to the rider's QuickLyft wallet (RideCash) and are applied automatically at the next eligible booking. Ride credits are non-cashable and never expire while your account is active.

Safety, Conduct & Anti-discrimination

Both riders and drivers are verified before their first trip. QuickLyft operates a two-way rating system — drivers rate riders, and riders rate drivers — to maintain community standards.

Rating thresholds

• Below 3.5 average: account warning issued
• Below 3.0 average: account suspended pending review

All trips include live GPS tracking and a one-tap SOS feature. Emergency contacts can be shared via WhatsApp at the start of any trip.

Anti-discrimination

QuickLyft is open to all eligible users. Riders and drivers must not discriminate against any other user on the basis of ethnicity, religion, gender, disability, age, sexual orientation, political affiliation, or any other protected characteristic. Discrimination of any kind is grounds for permanent account suspension. Women-Only Mode is the only gender-restricted feature on the Platform and is provided for safety, not exclusion.

Safety violations

Users must not behave in any way that compromises their own safety or the safety of others on the Platform. Violations — including physical altercation, theft, or harassment — result in immediate and permanent account suspension and may be reported to the Ghana Police Service.

Acceptable Use & Prohibited Conduct

QuickLyft grants you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose: booking and operating scheduled commute trips in Ghana.

You agree not to:

• Use the Platform for any unlawful purpose, or any purpose that violates Ghanaian law.
• Operate the Platform as a commercial taxi, ride-hail or charter service.
• Attempt to scrape, crawl, mass-download or otherwise programmatically access the Platform without written permission.
• Reverse-engineer, decompile, or attempt to derive source code from the Platform.
• Bypass, disable, or interfere with security or rate-limiting features.
• Submit false identity, vehicle or payment information.
• Make automated bookings, fake demand, or fake supply.
• Use the Platform to harass, defame, or threaten any other user.
• Impersonate any person or misrepresent your affiliation with QuickLyft.

QuickLyft may suspend or terminate access for any breach of this section, with or without notice depending on the severity.

User Content & Intellectual Property

Your content

You may submit content to the Platform — profile photos, ratings, reviews, in-app and WhatsApp messages, support tickets ("User Content"). You retain ownership of your User Content.

By submitting User Content, you grant QuickLyft a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, display and use that content for the purpose of operating, improving and promoting the Platform. We may remove User Content that violates these Terms.

Our intellectual property

The QuickLyft name, logo, wordmark, taglines, app icons, and all associated brand assets are owned by QuickLyft Ltd. You may not reproduce, modify, or distribute them without written permission.

Software, design, and content on the Platform are protected by copyright. Users may not copy or commercially exploit any part of the Platform.

Third-party Services & Tax

Third-party services

The Platform integrates third-party services including Mobile Money operators (MTN, Telecel, AT), Google Maps, Google Cloud / Firebase, and SMS / WhatsApp gateways. Your use of those services is subject to their own terms. QuickLyft is not responsible for outages, errors, or charges originating from a third-party service.

Tax

Riders are responsible for any tax that applies to their personal use of the Platform. Drivers are responsible for declaring and paying any income tax, VAT or other tax due on QuickLyft earnings to the Ghana Revenue Authority. QuickLyft does not withhold tax from driver payouts but will provide annual earnings statements on request.

Limitation of Liability, Insurance & Indemnification

Insurance

Drivers are required to maintain valid third-party motor insurance under the Motor Vehicles (Third Party Insurance) Act, 1958 (Act 42). QuickLyft does not provide commercial vehicle insurance, personal accident insurance, or any insurance product to riders or drivers, except where explicitly stated in writing.

Liability cap

To the maximum extent permitted by Ghanaian law, QuickLyft Ltd.'s total liability to any user for any claim arising out of or related to the Platform shall not exceed the value of the fare paid for the specific trip giving rise to the claim, or GH₵500, whichever is greater.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Ghanaian law.

Indemnification

You agree to indemnify and hold harmless QuickLyft Ltd., its officers, employees and contractors against any claim, loss, or expense arising from (a) your breach of these Terms, (b) your misuse of the Platform, or (c) your violation of any law or third-party right.

Force Majeure & General Provisions

Force majeure

Neither party is liable for failure to perform these Terms if performance is prevented by an event beyond reasonable control, including (without limitation) fuel shortages, network or power outages, government-mandated lockdowns, civil unrest, natural disasters, or pandemics. We will resume normal service as soon as the cause is removed.

Severability

If any clause of these Terms is held invalid or unenforceable, the remaining clauses continue in full force.

Entire agreement

These Terms, together with the Privacy Policy and (for drivers) the Driver Agreement, form the entire agreement between you and QuickLyft on this subject and supersede any prior agreement.

Assignment

QuickLyft may assign these Terms (for example, in connection with a corporate restructure or transfer of the business). You may not assign these Terms without our written consent.

No waiver

Our failure to enforce any right under these Terms does not waive that right.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Ghana.

Step 1 — talk to us

If you have a dispute, please contact hello@quicklyft.app first. We aim to resolve most issues within 14 days.

Step 2 — mediation or arbitration

If the dispute is not resolved, the parties agree to attempt mediation or arbitration under the Alternative Dispute Resolution Act, 2010 (Act 798) before commencing court proceedings, unless the matter requires urgent injunctive relief.

Step 3 — courts of Ghana

Any dispute that remains unresolved shall be subject to the exclusive jurisdiction of the courts of Accra, Ghana.

Changes to These Terms

QuickLyft may update these Terms from time to time. For material changes we will notify registered users by SMS, email or in-app message at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.

The "Last updated" date at the top of this page always reflects the current version.

Contact

Questions about these Terms? Reach us at:

• General: hello@quicklyft.app — we reply within 24 hours.
• Privacy: privacy@quicklyft.app

Or visit our Contact page for all enquiry channels.